NỘI DUNG

We are responsible for protecting your personal information once you have registered as a member of sieuthisamsoobin.com.

This confidentiality helps prevent unnecessary risks for both individuals and businesses during the transaction process.

1. Purpose and Scope of Information Collection

Sieuthisamsoobin.com collects customer data on the website including: email, phone number, customer address… to verify your registration and contact you directly to confirm purchase information, ensuring customer rights.

When customers make a purchase on the website or other online channels of sieuthisamsoobin.com, we only store detailed information about your paid orders; we do not store personal information regarding your bank accounts.

Customers are responsible for managing their personal information when sending inquiries and using their email. Simultaneously, you must notify the website administration as quickly as possible about any unauthorized use, abuse, or security breaches, including the retention of login names and passwords by third parties, so that appropriate measures can be taken.

2. Scope of Use of Customer Information

When you register personal information on the website sieuthisamsoobin.com, we use this information to:

– Send the latest news about services and products to you;

– Ship products to customers;

– Send notifications to customers such as: promotions, customer appreciation programs, new product announcements…;

– Prevent the destruction of member user accounts and activities impersonating members on the website;

– Contact members in case of emergency to resolve product-related issues;

– Do not use customers’ personal information for private purposes;

– Upon request from legal authorities: sieuthisamsoobin.com is responsible for providing member information when requested by state agencies such as: Courts, Police Investigation Agencies, Procuracy… if the member has committed certain violations of the law. Other than this case, no individual has the right to infringe on the customer’s registered information on the website, and the confidentiality of customer information is absolute.

3. Information Storage Time

Customer personal information will be stored by sieuthisamsoobin.com on the system until a cancellation request is received from the customer, and security is maintained by the information management department.

4. Who Can Access Customer Information?

The following parties have access to customer information:

The company’s customer information management department;
State agencies that require the company to provide user information to serve the investigation process;

5. Address for Managing and Collecting Customer Information

Happy Valley, 838 Nguyen Van Linh, Tan Phong Ward, District 7, HCMC
Operating hours: 08:30 – 20:30 daily
Phone: 0333 779 798
Email: trungtamsamhanquoc@gmail.com
Website: www.sieuthisamsoobin.com

The company’s website management board is responsible for securing customer information throughout your registration process at sieuthisamsoobin.com.

6. How Users Can Access and Edit Personal Data

Customers can update, customize, check, or cancel their registered information by contacting the Information Management Department of sieuthisamsoobin.com.

You may also send complaints to the Information Security Department of the sieuthisamsoobin.com website. Upon receiving a complaint, sieuthisamsoobin.com will verify the information; if the feedback is accurate, sieuthisamsoobin.com will take action based on the level of the issue.

7. Commitment to Customer Information Security

All personal data provided by customers is strictly confidential by sieuthisamsoobin.com. The collection and use of customer data only occur with the consent of that customer, except where otherwise provided by law. We do not provide, disclose, use, or transfer customer information to any third party without the customer’s consent.

In the event that the information storage server is hacked, resulting in the loss of personal data, sieuthisamsoobin.com will be responsible for reporting to the authorities for investigation and clearly notifying the customers.

We ensure absolute security for all online transaction data, including invoice information and documents… When purchasing, customers must provide full details: Full name, contact address, email, phone number, account number, payment card number… and bear legal responsibility for the declared information. sieuthisamsoobin.com is not responsible for and will not resolve any complaints related to customer rights if the initially provided personal information is inaccurate.

8. Complaint Receipt and Resolution Process:

Members (customers) have the right to submit complaints to the Management Department of sieuthisamsoobin.com or via email: trungtamsamhanquoc@gmail.com when personal information is disclosed to a third party.

sieuthisamsoobin.com is responsible for implementing technical measures to verify information security concerns when reported; the processing time is 10–15 days from the receipt of the complaint.

The above are the steps to secure information for customers when registering and purchasing at sieuthisamsoobin.com. The company is responsible for strictly implementing the stated policies to customers, committing to absolute customer satisfaction with our services.